Jothi Impex Sdn. Bhd. Effective Date: 15 May 2026
Welcome to Jothi Impex Sdn. Bhd.
This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website.

1. Shipping Coverage
Jothi Impex Sdn. Bhd. currently provides shipping within:
• Malaysia (Peninsular & East Malaysia)
• Singapore
• Selected international destinations (subject to approval and shipping availability) For international delivery inquiries, customers may contact our customer service team before placing an order.

2. Order Processing Time
• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive periods, promotional campaigns, or unforeseen circumstances, processing times may be slightly delayed.

3. Delivery Time
Estimated delivery timelines are as follows:
Destination Estimated Delivery Time
West Malaysia 2–5 Business Days
East Malaysia 4–10 Business Days
Singapore 3–7 Business Days
International Shipping 7–21 Business Days
Delivery timelines are estimates only and may vary depending on courier services, customs clearance, weather conditions, and remote delivery locations.

4. Shipping Charges

5. Courier Partners
Jothi Impex Sdn. Bhd. works with reputable courier and logistics providers to ensure safe and timely delivery of goods.
Courier selection may vary depending on destination and shipment size.

6. Order Tracking
Once your order has been shipped, a tracking number may be provided via:
• Email
• SMS
• WhatsApp notification
Customers may track their shipment directly through the courier provider’s tracking platform.

7. Failed Delivery Attempts
If delivery fails due to:
• Incorrect shipping address
• Recipient unavailable
• Unreachable contact number
the courier may attempt re-delivery or return the parcel to us. Additional shipping charges may apply for re-delivery requests.

8. Damaged or Missing Items
Customers are advised to inspect all goods upon delivery.
If any item is:
• Damaged
• Defective
• Missing
please notify us within 48 hours of receiving the order by providing:
• Order number
• Photos of the package and products
• Description of the issue
Claims submitted after the stated period may not be eligible for replacement or refund.

9. Customs, Duties & Taxes
For international shipments, customers are responsible for:
• Import duties
• Customs fees
• Taxes imposed by the destination country
Jothi Impex Sdn. Bhd. shall not be responsible for delays caused by customs clearance procedures.

10. Delivery Restrictions
We reserve the right to:
• Refuse shipment to certain regions or countries
• Cancel orders due to logistical limitations
• Restrict shipment of regulated or prohibited products

11. Force Majeure
Jothi Impex Sdn. Bhd. shall not be held liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to:
• Natural disasters
• Pandemic-related disruptions
• Government restrictions
• Labour strikes
• Transportation interruptions

12. Contact Information
Jothi Impex Sdn. Bhd.
No. 51, Jalan SS 15/4E,
47500 Subang Jaya,
Selangor Darul Ehsan, Malaysia
Phone: +60 3 5634 2345
Email: info@jothi-impex.com
Website: www.jothi-impex.com
By using our website and placing an order, you agree to this Shipping Policy. Jothi Impex Sdn. Bhd. reserves the right to amend this policy at any time without prior notice.
Johor Bahru Office
WISMA JOTHI
No. 1, Jalan Arung 1,
Kawasan Perindustrian Taman Johor,
81200 Johor Bahru,
Johor, Malaysia
Phone: +60 3 5634 2345
Email: info@jothi-impex.com
Website: www.jothi-impex.com