Return & Refund Policy
Jothi Impex Sdn. Bhd.
Effective Date: 15 May 2026
At Jothi Impex Sdn. Bhd., customer satisfaction is important to us. We strive to ensure that all products supplied are delivered in good condition and meet our quality standards. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
Customers may request a return or exchange under the following conditions:
• The product received is damaged, defective, or incorrect.
• The item is significantly different from the order placed.
• The request is made within 7 days from the date of delivery.
• The product remains unopened, unused, and in its original packaging condition.
Due to the nature of food and consumable products, returns for opened or used items will generally not be accepted unless the item is defective or incorrectly supplied.
2. Non-Returnable Items
The following items are not eligible for return or refund:
• Opened food products
• Perishable goods
• Clearance or promotional items
• Products damaged due to misuse, improper storage, or customer negligence
• Customized or special-order products
3. Return Request Procedure
To initiate a return request, customers must contact us with the following details:
• Order number
• Product name
• Description of issue
• Supporting photos/videos (if applicable)
Contact Information
Jothi Impex Sdn. Bhd.
Phone: +60 3 5634 2345
Website: www.jothi-impex.com
Malaysia Offices
KL Address:
5, Jalan 22/5, Gravitas Industrial Park,
Seksyen 22, 40300 Shah Alam, Selangor, Malaysia
JB Address:
‘WISMA JOTHI’ No. 1 Jalan Arung 1,
Kawasan Perindustrian Taman Johor,
81200 Johor Bahru, Malaysia
4. Inspection & Approval
Once the returned item is received, our team will inspect the product to verify the claim. Jothi Impex Sdn. Bhd. reserves the right to reject returns that do not comply with this policy.
Customers will be notified of the approval or rejection of their refund or exchange request within a reasonable period.
5. Refunds
If approved:
• Refunds will be processed via the original payment method where applicable.
• Processing time may vary depending on the payment provider or banking institution.
• Shipping and delivery charges are non-refundable unless the error was caused by Jothi Impex Sdn. Bhd.
6. Exchanges
Where applicable, we may offer:
• Replacement of defective or damaged goods
• Exchange for the correct item
• Store credit or equivalent value replacement Subject to stock availability.
7. Return Shipping
• Customers may be responsible for return shipping costs unless the item delivered was incorrect or defective.
• We recommend using a trackable shipping service for all returns
8. Limitation of Liability
Jothi Impex Sdn. Bhd. shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or delays in processing returns or refunds.
9. Policy Updates
Jothi Impex Sdn. Bhd. reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.
For any questions regarding this policy, please contact us through www.jothi-impex.com or call +60 3 5634 2345.
Jothi Impex Sdn. Bhd.
Effective Date: 15 May 2026
At Jothi Impex Sdn. Bhd., customer satisfaction is important to us. We strive to ensure that all products supplied are delivered in good condition and meet our quality standards. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
Customers may request a return or exchange under the following conditions:
• The product received is damaged, defective, or incorrect.
• The item is significantly different from the order placed.
• The request is made within 7 days from the date of delivery.
• The product remains unopened, unused, and in its original packaging condition.
Due to the nature of food and consumable products, returns for opened or used items will generally not be accepted unless the item is defective or incorrectly supplied.
2. Non-Returnable Items
The following items are not eligible for return or refund:
• Opened food products
• Perishable goods
• Clearance or promotional items
• Products damaged due to misuse, improper storage, or customer negligence
• Customized or special-order products
3. Return Request Procedure
To initiate a return request, customers must contact us with the following details:
• Order number
• Product name
• Description of issue
• Supporting photos/videos (if applicable)
Contact Information
Jothi Impex Sdn. Bhd.
Phone: +60 3 5634 2345
Website: www.jothi-impex.com
Malaysia Offices
KL Address:
5, Jalan 22/5, Gravitas Industrial Park,
Seksyen 22, 40300 Shah Alam, Selangor, Malaysia
JB Address:
‘WISMA JOTHI’ No. 1 Jalan Arung 1,
Kawasan Perindustrian Taman Johor,
81200 Johor Bahru, Malaysia
4. Inspection & Approval
Once the returned item is received, our team will inspect the product to verify the claim. Jothi Impex Sdn. Bhd. reserves the right to reject returns that do not comply with this policy.
Customers will be notified of the approval or rejection of their refund or exchange request within a reasonable period.
5. Refunds
If approved:
• Refunds will be processed via the original payment method where applicable.
• Processing time may vary depending on the payment provider or banking institution.
• Shipping and delivery charges are non-refundable unless the error was caused by Jothi Impex Sdn. Bhd.
6. Exchanges
Where applicable, we may offer:
• Replacement of defective or damaged goods
• Exchange for the correct item
• Store credit or equivalent value replacement Subject to stock availability.
7. Return Shipping
• Customers may be responsible for return shipping costs unless the item delivered was incorrect or defective.
• We recommend using a trackable shipping service for all returns
8. Limitation of Liability
Jothi Impex Sdn. Bhd. shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or delays in processing returns or refunds.
9. Policy Updates
Jothi Impex Sdn. Bhd. reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.
For any questions regarding this policy, please contact us through www.jothi-impex.com or call +60 3 5634 2345.
